The Federal Communications Commission adopted a rule on February 15th that requires Interconnected VoIP service providers to report significant network outages. A reporting requirement was already in place, but it applied only to landlines and cell phones. This new development holds VoIP service providers to the same standard.
A significant network outage is defined as an outage of at least 30 minutes duration that potentially affects a 911 special facility or at least 900,000 user minutes of interconnected VoIP service and results in complete loss of service; or?potentially affects any special offices and facilities. Interconnected VoIP service providers must now report such an outage within 240 minutes of discovering that it will affect a 911 facility and within 24 hours?of discovering that it will affect users and/or special offices and facilities.
The goal is to ensure 911 system reliability and?that VoIP customers are receiving quality and reliable service, whether they are using a traditional telephone or one that is supported by interconnected VoIP. The reporting requirement has been in place since 2004, but only applied to wired and wireless service providers. This new rule?s purpose is to?expand the requirement?to include service provided via Interconnected VoIP, thus shoring up?a potentially dangerous hole in the FCC?s policies.
The integrity of our country?s communications infrastructure is a top priority of the FCC, and it was important to include all types of service provider support. According to a statement made by FCC Commissioner Clyburn,?almost 32 million American households and businesses had interconnected VoIP subscriptions as of December 2010.
The decision to impose this type of reporting is a result of several?lengthy VoIP outages over the past two years.?In one?situation, there was?an outage which caused?over one million customers to lose interconnected VoIP service for over four hours, an unacceptable circumstance in the FCC?s eyes.
The Commission?relies on?outage reporting requirements to?create best practices?for ensuring?continuous and?reliable communications. The outage data the FCC receives is analyzed and used to?identify?trends and patterns that could affect all carriers and networks.
This new regulation does not apply?to broadband service providers,?the Commission does not yet have the legal authority to regulate broadband in that manner.
As a provider of VoIP telephone equipment and a?coordinator of VoIP and other types of carrier?services, Teltek supports the FCC?s decision to expand their reporting requirements to include VoIP service providers. Call Teltek today to learn how a VoIP phone system can give your company?a reliable communications solution and that competitive edge!
Tags: carrier services, FCC, Federal Communication Commission, Interconnected VoIP, network outage, Teltek, VOIP Phone Systems, VoIP Service Providers
Source: http://myteltek.com/blog/2012/03/fcc-outage-reporting-rules-now-apply-to-voip/
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